Frequently Asked Questions
Everything you need to know about our silk, sizing, delivery, returns and gifting. Can't find your answer? Get in touch and we'll be glad to help.
Product & Care
What are your accessories made from?
Every Threaditionz piece is made from 100% mulberry silk and hand-finished with rolled edges for a premium drape and feel.
How do I care for my silk?
Dry clean, or gentle cold hand wash where indicated. Don't wring; dry flat away from sunlight and cool-iron on the reverse if needed. See our size & care guide for the full routine.
What size are your accessories?
Pocket squares are approximately 30 × 30 cm, cravats are a generous self-tie, and scarves are long-format. Full measurements are in our size guide.
Will the colours match the photos exactly?
We photograph our pieces to be as true as possible, but because each item is hand-finished, slight natural variation in colour, print placement and finish is normal — and part of the character.
Shipping & Delivery
How long does delivery take?
UK orders typically arrive in 2–4 business days and international orders in 5–14 business days. You'll receive tracking when your order ships — see Shipping & Returns for full details.
Is UK delivery free?
Yes — UK delivery is free on all orders over £50. Below that, a standard rate is calculated at checkout, with express options available.
Do you ship internationally?
We do. International delivery typically takes 5–14 business days. Any customs duties or import taxes are the responsibility of the recipient.
Returns & Exchanges
What is your returns policy?
You can return unused items in their original condition and packaging within 14 days of delivery for a refund or exchange, in line with your statutory rights.
How do I start a return?
Contact us with your order number and we'll guide you through it. Refunds are issued to the original payment method once we receive and inspect the return.
Gifting
Do you offer gift sets and gift wrapping?
Yes — every order arrives gift-boxed and ribbon-tied as standard, and our silk gift sets make a considered gift for the discerning gentleman.
Can I add a gift message?
Yes — add a hand-written note free of charge at checkout and we'll include it inside the box.
Can you match accessories for a wedding party?
Many wedding designs are available in multiples so the groom and groomsmen can coordinate. For larger parties, contact us and we'll help reserve matching pieces.